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Contact support@opono.com for API or billing help.
Include these details
- Your request_id from the response or receipt.
- The endpoint, HTTP status, and error.code.
- The time of the request in UTC.
- Your job_id or batch_id, if available.
- The behavior you expect and the response you receive.
Remove API keys and other secrets before you share a request or response.
Before you resubmit
For settlement_unknown, keep the original Idempotency-Key or job link until the charge is confirmed.
See Errors for recovery steps and Credits and billing for charging rules.