Terms of Service

Opono is provided by OPONO NETWORK LIMITED (“Opono”, “we”, “us”), a company registered in England and Wales with company number 15219453. Our registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

These Terms govern your use of opono.com, your Opono account, our subscriptions and the Opono API (together, the “Services”). By using the Services, you agree to these Terms, including the acceptable use rules in section 6. Our Privacy Policy explains how we handle personal data.

Opono provides football match simulations and related information through our website and API. The Services are for understanding football and for entertainment.

The Services are available to customers in the United Kingdom only. To buy a plan, your billing address and payment card must be in the UK. If a purchase does not meet this requirement, we will cancel and refund it.

You must be at least 18 to use the Services.

If you use the Services for a business or other organisation, you confirm that you are authorised to accept these Terms on its behalf. In these Terms, a “consumer” is an individual using the Services wholly or mainly outside their trade, business, craft or profession.

You need an account to use most of the Services. Give us accurate information and keep it up to date.

Keep your sign-in details and API keys confidential, and only let people you authorise use them. You are responsible for activity on your account and under your API keys, except where it results from our breach of these Terms. If you think someone has used them without permission, tell us promptly at support@opono.com and revoke any affected keys.

Plans. We offer these paid plans:

• Plus: £20 a month, including 100 credits each billing month.
• Pro: £200 a month, including 2,500 credits each billing month.

Some features, including API access, need a paid plan. Prices are in pounds sterling, and the price shown at checkout is the total you pay.

Billing and renewal. Plans are monthly subscriptions. Our payment provider charges your payment method when you subscribe and then on the same date each month (or on the last day of a shorter month). Each payment starts a new billing month. Your plan renews automatically until you cancel. If a payment fails, we may pause your plan until it is paid.

Credits. Credits pay for simulations. One credit pays for 1,000 simulated matches, and a simulated match is one complete simulated playthrough of the fixture you choose. When you request a simulation, we reserve its credits; we take them when the simulation is delivered and release them if it fails or is not delivered. The price is the same whether a simulation is newly run or served from an earlier run. Your plan’s credits are added when each monthly payment is made and expire at the end of that billing month; unused credits do not roll over. Credits have no cash value and cannot be transferred, sold or exchanged for money.

Credits after an outage. If an unplanned fault on our side stops us delivering simulations for more than an hour, then when the credits that were valid during the fault expire, we will add back the ones left unused, up to the share of those credits that matches how long the fault lasted. Credits we add back last for at least 30 days.

Changing plan. You can move to a higher plan at any time in Settings. The change takes effect straight away: we charge the full monthly price of the new plan, your billing date moves to that day, and you receive the new plan’s credits. Credits from your previous plan stay available until the end of the billing month they were added for. You can move to a lower plan at any time in Settings; the change takes effect at the start of your next billing month, and you keep your current plan and its credits until then. We do not give refunds or credits for the unused part of a billing month when you change plan.

Cancelling. You can cancel at any time in Settings. Your plan stays active, with its credits, until the end of the billing month you have paid for, and then ends. Payments are not refundable, except as set out under “Your right to cancel” below or where the law requires.

Price changes. We may change our prices. We will tell you at least 30 days in advance, and a new price applies only from your first billing date after that notice ends, so you can cancel before it takes effect.

Your right to cancel. If you are a consumer, you have a legal right to cancel within 14 days of buying a plan. At checkout, we ask you to confirm in a separate box that you want access to start straight away and that you understand you will lose this right once you use a credit. Accepting these Terms or signing in is not that confirmation. We record it separately, with its time and text version, and include it in your contract confirmation. If you cancel within 14 days and before using any credit, we will refund your payment in full. To cancel, email support@opono.com or write to us at the address in section 15. You do not need to give a reason.

Billing errors. If you think we have charged you or deducted credits in error, contact support@opono.com. We will investigate and correct any confirmed error. Refunds are paid to your original payment method.

Inputs and Outputs. “Inputs” are the requests and other information you submit to the Services. “Outputs” are the simulations and other results we return. You are responsible for your Inputs and must have the right to submit them. Do not include personal data in Inputs.

Using Outputs. Subject to these Terms, you may use Outputs only:

• for your own personal use;
• through an AI agent or assistant that requests Outputs for an individual user and shows them only to that user, in answer to that user’s request; and
• in posts on social media and in news reporting, provided that you name Opono as the source of the Outputs, for example “Simulation by Opono”.

You may not:

• sell, resell, license or otherwise charge for Outputs, or for access to them;
• publish or display Outputs on any website, app or other service, except in the ways allowed above;
• redistribute Outputs as a data feed, dataset or database, including through an API;
• use Outputs to develop or train models that compete with Opono; or
• extract, resell or redistribute the football data behind the Services.

Football information. Outputs name the teams, players, competitions and fixtures they concern and give kick-off times, so that you can tell which match they relate to. We do not supply the underlying football data. Nothing in the Services means that a club, player, league or competition endorses Opono or you.

Outputs are estimates. Outputs are produced by statistical models that simulate many possible playthroughs of a match. They describe possible outcomes, not what will happen, and they can be incomplete or wrong. Before line-ups are announced, simulations use predicted starting elevens, and player availability, such as injuries and suspensions, is estimated and can be wrong. Outputs are not professional advice, and any decision you make using an Output is your own.

Ownership. We and our licensors own the Services, including our models, software and data. These Terms give you the right to use the Services and Outputs as described here, and no other rights. Other customers may receive the same or similar Outputs, so Outputs are not exclusive to you.

Our use of content. We use Inputs and Outputs to provide, maintain, secure and improve the Services. If you send us feedback or suggestions, we may use them without any obligation to you.

This section applies to everyone who uses Opono, including through the API and through products built with it. Section 5 says how you may use Outputs. If an AI agent you build uses Opono for its users, you are responsible for making sure their use follows this section too.

Follow the law. Do not use Opono to:

• break the law, or help anyone else to do so;
• infringe anyone’s intellectual property, privacy or other rights;
• harass, threaten, defame or discriminate against anyone, including players, officials and other people in football;
• commit fraud, or take part in match-fixing or other breaches of sports integrity rules.

If you are a regulated business, you remain responsible for meeting the rules that apply to you.

Present outputs honestly.

• Make clear that outputs are model estimates, not facts or certainties.
• Do not present outputs as official team news or confirmed results.
• Do not present simulated events, such as injuries or cards, as facts about a real person’s health, fitness or conduct.
• Name Opono as the source when you publish outputs, and do not attribute changed figures to Opono.
• Do not suggest that Opono, or any club, player, league or competition, endorses you.

Respect people and their data. Do not include personal data, health information or confidential information in your requests.

Do not misuse the Services. Do not:

• share, sell or transfer access to your account or API keys, or expose keys in public code;
• get around credit checks, rate limits, payment checks, the UK-only requirement or other limits, including by creating or using several accounts;
• sell or resell outputs, publish them other than as these Terms allow, or redistribute them as a data feed, dataset or database;
• use outputs to develop or train models that compete with Opono;
• scrape, copy or reverse engineer the Services, or try to extract our models, software or data, except where the law allows;
• interfere with or disrupt the Services, introduce malware or overload our systems; or
• probe or test our security, or access systems that are not public, without our written permission.

We may set and change rate limits and other usage limits to protect the Services.

Enforcement and reporting. If you break these rules, we may restrict, suspend or end your access, as described in section 8. To report misuse or a security issue, email support@opono.com.

Some parts of the Services rely on third parties, such as our payment provider. Third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party websites or services that we link to but do not control.

You can stop using the Services at any time. You can cancel renewal in Settings, and you can ask us to close your account by emailing support@opono.com.

We may suspend or end your access to the Services, or revoke API keys, if you materially breach these Terms (including section 6), if you do not pay, if we must do so to comply with the law, or if your use creates a security risk or could harm Opono, our users or anyone else. Where reasonable, we will tell you why and give you a chance to put things right first. If you think we have made a mistake, contact support@opono.com.

If we stop providing the Services, we will give you reasonable notice and refund any amount you have prepaid for the period after they end. Parts of these Terms that by their nature should continue after termination will continue.

We provide the Services with reasonable care and skill, but we do not promise that they will always be available, uninterrupted or free of errors, or that Outputs will be accurate or complete.

If you are a business, the Services and Outputs are provided “as is” and, to the extent the law allows, we exclude all warranties, conditions and other terms that are not set out in these Terms.

If you are a consumer, nothing in these Terms affects your legal rights, including your rights under the Consumer Rights Act 2015 to digital content and services that are as described, fit for purpose and of satisfactory quality, and provided with reasonable care and skill.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

If you are a consumer. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

If you are a business. To the extent the law allows, we are not liable for any indirect or consequential loss, or for any loss of profits, revenue, business or business opportunity. Our total liability arising out of or in connection with these Terms or the Services is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim and £100.

If you are a business, you will indemnify us against claims, losses, damages and costs (including reasonable legal fees) arising from your Inputs, or from your use of the Services or Outputs in breach of these Terms or the law. This section does not apply to consumers.

We may change the Services, for example to add or remove features or to update the API. If a change materially reduces what a paid plan includes, we will tell you at least 30 days in advance.

We may also update these Terms. If a change materially affects you, we will tell you at least 30 days before it takes effect, for example by email or in the Services, unless we need to make it sooner for legal or security reasons. If you do not agree, you can cancel before the change takes effect. The effective date at the top of this page shows when these Terms last changed.

These Terms, and any dispute arising out of or in connection with them (including non-contractual disputes), are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Nothing in these Terms removes the protection of mandatory laws that apply to you as a consumer.

If you have a complaint, please contact us first at support@opono.com so that we can try to resolve it.

These Terms are the whole agreement between you and us about the Services. If a court decides that part of these Terms cannot be enforced, the rest still applies. If we delay in enforcing these Terms, we can still enforce them later. We may transfer our rights and obligations under these Terms to another organisation, and we will tell you if we do; this will not reduce your rights. You may not transfer your rights or obligations without our written consent. Only you and we have rights under these Terms.

For questions, complaints and cancellations, email support@opono.com. Our postal address is OPONO NETWORK LIMITED, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

If you need a data processing agreement, contact us at privacy@opono.com.